The Royal Institution of Chartered Surveyors (RICS) and The Property Ombudsmen (TPO) have joined forces to launch a consultation on the Block Management Sector Code to strengthen their efforts in improving professionalism within the sector.
To support the objective, they have invited managing agents, homeowners, and tenants to input on a series of standards and principles. These steps toward change have been taken to root out rogue agents and improve transparency between tenants/homeowners and block managing agents.
The proposed code includes, but is not limited to:
- Increased transparency over service charges and management fees so homeowners understand where and how their money is being spent
- Support and guidance on how to deal with occupier disputes
- Recognising consumers’ use of social media and guidance on how best to work with residents’ associations in new and diverse ways
- Updated complaints processes
- Clear instructions on best practice for securing new business – ultimately rooting out rogue agents to make sure leaseholders are getting a fair and comprehensive service.
At Glenny LLP, our Property Management Team ensure clients are provided with a clear and transparent service across all the commercial and resident properties we manage. Backed by a wealth of knowledge, we work in line with the RICS and The Property Ombudsman (TPO) regulations and pride ourselves on putting our clients first.
Contact us to find out more about our Assets and Property Management service.